We miss you when you’re not here.
Really—we do! And we appreciate it when you stay on top of your reservations and are mindful of others in the Bend Yoga community. Team work makes the dream work! Here’s what you need to know:
Booking & Canceling a Class
You have until 4 hours prior to class in order to cancel without incurring a penalty. When you book a class, you’ll receive an email the day before to remind you of your reservation; this email also contains a link to cancel.
Example for class beginning at 4:00pm:
Cancel at 9:00AM that morning = no penalty
Cancel at 1:00PM that afternoon = penalty applied
You can manage your reservations from your online account. Classes may be reserved 30 days out, and up to 30 minutes prior to starting. If class starts soon and the system won’t let you reserve a spot online, please text the studio at (574) 213-5055 to check availability and let us know you’re coming.
The Wait List
The Wait List is how you let us know you’d really, really like to come to a particular class. We actively manage Wait Lists to try and allow as many folks as possible into a class. There’s two ways to get off the Wait List:
If you’re an Annual, Regular or Mini member: from behind the scenes, we may overbook you into class from the Wait List. If your schedule changes and you don’t want the spot any longer, please cancel your reservation from your account. There is no penalty applied if we add you from the Wait List but you can’t attend.
Sometimes a spot in the class will open up on it’s own. When this happens, you will receive an email asking if you want to claim that spot. This process does not automatically add you to the class; you must use the link in the email to claim the open spot from the Wait List.
Our goal is to accommodate as many folks as possible and avoid penalties and unused spots.
Locked Door Policy
If you arrive late for class and find the door locked, please don’t knock/jiggle the handle/bang on the glass/heckle the staff. You know we’re in here, and we’re sorry you’re out there.
Time integrity is a core value at Bend Yoga. You can count on the fact that our classes begin and end on time, as scheduled.
Late Cancel & No Show Policy
If you cancel less than 4 hours prior to class, you may incur a penalty. The penalty for Late Cancels and No Shows varies based on what kind of pass you used to book the reservation.
30/$30 Unlimited Pass: If you Late Cancel and/or No Show three times on a $30/30 pass, your pass may be deactivated (no refunds) and any future reservations you have booked may be cancelled without further notice. You may purchase a class-pack or a membership if you’d like to take more classes.
6 & 12 Class Packs, and Single Drop-Ins: You will have one class marked from your pass for each Late Cancel and/or No Show. Any future reservations you have booked may be cancelled without further notice and it will be up to you to re-book.
Annual, Regular and Mini memberships: We give you the max wiggle room possible… However, if you Late Cancel or No Show for a class that is sold out or has a Wait List, we may bill you for missed classes and/or cancel upcoming reservations without further notice and it will be up to you to re-book.
Member Benefits
Members get extended booking privileges. With a Mini membership you can book 45 days out (instead of 30 days); Regular and Annual members may book up to 60 days out and/or create a standing reservation for any class on the schedule. To do so, email hello@bendyoga.studio and we’ll help you out. Members also receive guest passes, discounts on Special Events, and other perks.